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- About Us
The McCoy Freightliner Family of dealerships was founded in 1958 by Robert McCoy Sr. in Shullsburg, Wisconsin. Today the company is still family owned and operated. For over 60 years, the JMR Group has offered new and used medium and heavy duty trucks, expert service, an extensive parts inventory, and helpful financing options. McCoy Freightliner was established in 2007, expanding its service coverage area by purchasing the Portland, Salem, and Sprinter Van locations.
McCoy Freightliner is proud to be among the top dealers in the country who are part of Freightliner’s Elite Support Dealer Network. To qualify for this program, a dealer must exhibit top-notch customer service, including quick diagnosis, rapid turnaround, high-quality work, consistent communication, and strong parts availability. We are proud of our Elite Support Dealer classifications and works hard to provide the best service in the industry. Read More…
CFO, Elite Support DFCIC
(503) 283-0345 Ext. 104
Elite Support CIC
(503) 283-0345 Ext. 174
Elite Support CIC
(503) 463-6303 Ext. 210
Provide timely services performed right the first time.
Provide clear communication, a consistent level of service, and minimize customer downtime.
Treat every customer with respect and dignity.
Make service and parts available whenever and wherever needed.
Perform preliminary diagnosis and provide communication to the customer within two hours of arrival.
Clearly define warranty coverage and payment terms.
Provide a clean and comfortable environment with appropriate customer amenities.
We will provide the industry’s best value in products and services.
Build long term relationships.
Maintain a healthy company that earns an appropriate return for our efforts.
Employing talented people dedicated to providing outstanding customer service.
Anticipating the customers’ needs and exceeding their expectations.