Customer Service Survey

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Service and Parts Experience Survey

Location:
Portland Sprinter Center Brooks

Company:

Name:

VIN:

Make:

Date: 7/31/2010
1. Was the work performed at this visit covered under warranty?	Yes	No

2. Was the work performed at this visit covered under customer pay?	Yes	No

3. Was the service/maintenance work done right the first time?	Yes	No

4. If parts were needed, did McCoy Freightliner have the parts available for the repair?	Yes	No

5. How would you rate the amount of time it took to complete the job?
(poor) 1 2 3 4 5 6 7 8 9 10 (excellent)

6. Taking everything into consideration, how would you rate your OVERALL service experience at McCoy Freightliner?
(poor) 1 2 3 4 5 6 7 8 9 10 (excellent)

What can McCoy Freightliner do for you next time to achieve a 10 on their overall experience rating?

Thank you for your patronage and enabling us to serve you better.

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