What is Elite Support?
The Elite Support TM certification is earned by Freightliner and Wester Star Dealerships that deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair. The ultimate goal of Elite Support dealerships is to maximize vehicle uptime by providing a rapid diagnosis, robust parts availability, delivering quality repairs and maintaining consistent communication — ultimately adding unparalleled level of value to your customer experience and reducing your real Real Cost of Ownership SM .
McCoy Freightliner’s Express Assessment program’s mission is to provide customers an assessment of a single service issue within two hours of the service write-up. That promise alone eliminates significant risk and uncertainty facing drivers, trucking businesses and load customers alike, and is driving the expansion of the program to a growing number of DTNA dealerships across the U.S. and Canada.