Elite Support

Maximizing Uptime

The ultimate goal of the Elite SupportSM Network is maximizing vehicle uptime. Our dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit.

Team Expertise

Our dealership is staffed by experienced Service and Parts Advisors and factory-trained technicians. Every repair is quality checked before leaving the service bay — giving you the quality fast turnaround you need.

Personal Relationships

Timely customer communications are vital to your experience. We strive to understand your business priorities and deliver superb service and support that is worthy of your trust.

What is Elite Support?

The Elite Support TM  certification is earned by Freightliner and Wester Star Dealerships that deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair. The ultimate goal of Elite Support dealerships is to maximize vehicle uptime by providing a rapid diagnosis, robust parts availability, delivering quality repairs and maintaining consistent communication — ultimately adding unparalleled level of value to your customer experience and reducing your real Real Cost of Ownership SM .

Express Assessment

McCoy Freightliner’s Express Assessment program’s mission is to provide customers an assessment of a single service issue within two hours of the service write-up. That promise alone eliminates significant risk and uncertainty facing drivers, trucking businesses and load customers alike, and is driving the expansion of the program to a growing number of DTNA dealerships across the U.S. and Canada.

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